Stejně jako vše kolem nás, i oblast řízení podnikového výkonu ...
For many organizations it is a challenge to keep internal resources dedicated, knowledgeable or up to date with latest changes around CPM technologies. Most of the CPM solutions provide core system's layer which is being run, enhanced, modernized or upgraded for years. With resource and business changes, many organizations seek for reliable partnership provided by outside but closely aligned partner.
Our team provides support services giving you comfort of focusing on business and finance leadership while relying on us taking care of your core applications. Also, we provide on request training, education, enhancements support, new release fit assessments and other specific support services.
We provide end to end managed support services which encompass system monitoring and maintenance, user support and helpdesk, incident management and problem resolution, system enhancements and upgrades, system configuration and customization, training and knowledge transfer, as well as system performance analysis and optimization. We also act as effective bridge between clients and CPM technology vendors as needed. These services ensure organizations receive ongoing support, maintain system stability, and derive maximum value from their CPM solutions.
providing support team to assist your users with any technical or functional issues they encounter while using our CPM solutions
allowing your users to report issues to the support team, who will investigate, diagnose, and resolve the problem in a timely manner
managing system upgrades and enhancements, ensuring that our CPM solution grow and evolve with the client's needs
assisting in tailoring the CPM solutions to client's specific needs by enhancing workflows, reports, rules or calculations
offering training programs to educate users on system functionalities, best practices and new features
in special cases, we may provide a dedicated interim resource taking care over administration of your CPM solution